Refund policy
Return Windows
Regular-price items may be returned or exchanged within 30 days of delivery. Clearance and discontinued items may be returned within 10 days of delivery.
How to Start a Return
Online orders can be returned or exchanged through our returns portal: Start a Return or Exchange. Just enter your email or zip code and your order number, choose your items, and we'll walk you through the rest, including how to ship your package back to us.
Purchased in-store or over the phone? Email us at info@marksdancewear.com or call (515) 270.0744 and we'll help you get started.
You're also welcome to return items in person at 6212 Merle Hay Road, Johnston, IA 50131 during regular store hours.
Condition of Items
All items must be unworn, with original tags attached, and in their original, resalable packaging. Please do not tape or label the product packaging directly — if the packaging is damaged, the item cannot be accepted for return. Laundered items cannot be returned.
Shoe Return Requirements
- Try shoes on both feet on carpet, a towel, or a dance mat only — never on hard floors
- Keep all packaging clean and intact
- For returns, always place the shoebox inside a separate mailing container — do not ship the shoebox alone
Pointe Shoe Return Requirements
Pointe shoes may only be returned if they are completely unworn and unaltered:
- No sewing of any kind — no ribbons, elastic, or darning
- No marks on the sole or shank
- No visible wear of any kind
- Original box or bag must be placed inside a separate mailing container for return
Non-Returnable Items
The following items cannot be returned or exchanged under any circumstances:
- Undergarments and tights
- Makeup and beauty items
- Final sale items
- Gift cards
Damages and Incorrect Items
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. Reach us at info@marksdancewear.com or (515) 270.0744 and we'll make it right.
Exchanges
Need a different size or color? You can request an exchange right in our returns portal. Pick the item you'd like instead, and we'll take care of the rest once your return is processed. For anything time-sensitive, like a performance or competition coming up, reach out to us directly and we'll do our best to help.
Shipping Costs
Return shipping costs are the responsibility of the customer. If the return is due to an error on our part, we will provide a prepaid return label. Shipping and handling fees are non-refundable.
If you added return coverage at checkout, your return shipping is covered.
In an effort to reduce waste, we encourage customers to reuse original packaging when returning items.
Refunds
Once we receive and inspect your return, we'll notify you of approval. Refunds are processed within 5–7 business days of receiving the returned items and will be issued to your original payment method. Please allow an additional 3–5 business days for the refund to appear in your account. If you paid with store credit or a gift card, your refund will be issued as store credit.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@marksdancewear.com.
Questions?
Email us at info@marksdancewear.com or call (515) 270.0744.
