Shipping policy
At Mark's Dancewear, we know how much your dance shoes, leotards, and studio essentials matter — and when you need them. This page explains how we process, ship, and deliver orders across the United States, plus how our free in-store pickup works at our Johnston, Iowa store. If you have a question we haven't answered below, reach out any time at info@marksdancewear.com or (515) 270-0744.
Order Processing
- Processing Time: 1–2 business days (Monday–Friday), excluding weekends and holidays.
- Order Cut-Off Time: 12:00 PM (CDT). Orders placed after 12:00 PM begin processing the next business day.
If anything delays your order — a payment issue, an incomplete address, or high demand during a peak season — our team will reach out by email right away. The one exception is a backordered item — see Out-of-Stock & Backordered Items below for how that timeline works.
Out-of-Stock & Backordered Items
Dance styles and sizes move quickly, and once in a while an item sells out between your order and our pull. If something you ordered isn't available, we'll email you within 1 business day and let you choose how you'd like to handle it — wait for the item to come back in stock, have us ship the rest of your order now and send the remaining item separately at no extra shipping cost, swap it for a comparable style or size, or cancel the item for a full refund. We won't hold your order waiting on a reply longer than necessary, so if we don't hear back from you within 3 business days, we'll ship what's in stock and refund the unavailable item. Because this resolution window can take a few extra days, a backordered item is the one exception to our standard 1–2 day processing time.
Shipping & Delivery
We currently ship to addresses within the United States, including P.O. boxes.
Please note: some carriers have limitations on P.O. box delivery, which may affect the shipping options available to you at checkout.
| Destination | Delivery Time | Shipping Cost |
|---|---|---|
| United States | 3–7 business days | Free on orders $100+; calculated at checkout under $100 |
Total Estimated Delivery Time: Processing Time + Transit Time = approximately 4–9 business days.
We ship primarily via USPS, with UPS available for select shipments depending on package size and destination.
Once your order ships, you'll receive an email with your tracking number and tracking link. Please allow 48 hours after shipment for tracking updates to appear.
In-Store Pickup
Skip shipping entirely with free in-store pickup at our Johnston store:
- Mark's Dancewear — 6212 Merle Hay Road, Johnston, IA 50131
- Pickup orders are ready within 1 business day. We'll email you when it's ready, along with pickup instructions.
- Store Hours: Monday–Thursday 10:00 AM–7:00 PM · Friday & Saturday 10:00 AM–5:30 PM · Sunday 1:00 PM–4:00 PM
Please give us the name on the order when you arrive — having your confirmation email or order number handy helps us verify and locate it quickly.
International Shipping
At this time, we're only able to ship within the United States and do not offer international shipping.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email with your tracking number and tracking link. If you haven't received your order within 7 days of that confirmation email, please contact us at info@marksdancewear.com with your name and order number, and we'll look into it right away.
Cancellations & Address Changes
Because we process orders quickly to get your dancewear to you (or ready for pickup) as fast as possible, we can only guarantee a cancellation or address change if your order hasn't yet been prepared for shipment. If you need to cancel or update your shipping information, contact us immediately at info@marksdancewear.com or (515) 270-0744 and we'll do everything we can to catch it in time. Once an order has shipped, we're no longer able to reroute it, and you'll need to follow our return procedure instead.
Shipping Issues
- Lost or Stolen Packages: Mark's Dancewear isn't responsible for packages marked as delivered by the carrier. If your package is lost or stolen after delivery confirmation, please contact the carrier directly to file a claim — and reach out to us at info@marksdancewear.com or (515) 270-0744. We're happy to help you get that claim started.
- Incorrect Address: Please double-check your shipping information at checkout — we're not able to cover the cost of packages delivered to an incorrect or incomplete address provided at checkout.
- Delivery Exceptions: Occasionally, delivery may be delayed due to severe weather, carrier disruptions, remote or rural delivery areas, or high-volume periods like recital season, back-to-school season, and the winter holidays. We appreciate your patience in these situations.
Undeliverable Packages
Orders returned to us due to an invalid or incomplete address, a failed delivery attempt, or a refused delivery may incur additional reshipping charges, or may be cancelled and refunded minus original shipping costs.
Peak Season Shipping
Our busiest times of year are recital season each spring, back-to-school season in late summer, and the winter holidays — Black Friday, Cyber Monday, Christmas, and New Year's. Shipping carriers can experience delays beyond normal estimates during these windows, so we recommend ordering shoes and studio essentials early whenever you can.
Refunds & Returns
For details on returns, exchanges, and refunds, please see our Refund and Return Policy.
Contact Us
- Mark's Dancewear
- Phone: (515) 270-0744
- Email: info@marksdancewear.com
- Address: 6212 Merle Hay Road, Johnston, IA 50131
